Regulation on installation of gas appliances for new residential user
1.Acceptation scope
1.1 Any individual person，whose residence is located at a region administrated by Shanghai Dazhong Gas Company Limited and is listed in the gas supply plan of the Company，may apply to the service divisions of the Company for the installation of new gas facilities by presenting his (or her) residence booklet, property ownership certificate, house purchase contract and other effective certificates (excluding temporarily rented residence).
1.2 Generally only one gas meter shall be installed for one household who is the new user of gas.
1.3.Regional office specified for residential user does not accept any installation application made by non-residential user.
2.Acceptation modes
2.1.Accept collective application
Regional office specified for residential users shall go to the site of the group of residential users at an agreed time to accept the collective application of residential users and appoint the date of construction and installation.
2.2 Handle application at the counter of regional office specified for residential user. (Including application made by resident who lives in another region)
2.3.Make application by calling the regional office specified for residential user.
3.Charge
3.1 Collect charge according to the items and rates of gas and service charges approved by relevant authorities.
3.2.New user shall pay RMB 730 yuan for the fee of gas facilities, but the user who has “Contact coupon for former user” shall not pay the foresaid fee.
3.3 Based on gas supply planning list, there are two types of residential gas facilities, i.e. definite type and non-definite type.
3.3.1 Definite type: The service charge shall be collected in accordance with the prescribed rate of definite type.
3.3.2 Non-definite type: After accepting application, conduct design at user’s premise in accordance with relevant specifications and compile the budget of manpower and materials, or conduct design on the spot and collect service charges during installation.
3.4.In case branch pipeline before gas meter has to be changed in a new installation work owing to some reasons caused by user, relevant formalities shall be got through and service charge shall be collected from the user accordingly in accordance with the prescribed rates of pipeline for public use.
4.Gas measurement meter
4.1 Generally gas measurement meter is equipped in accordance with the flow rate of meter prescribed in gas supply plan.
4.2 As for a new residential user, the Company shall supply a gas measurement meter (4 M3/h meter for artificial coal gas or 2.5 M3/h meter for natural gas) and its accessories.
4.3 If the flow rate of gas appliance intended to be installed is larger than the maximum flow rate of meter prescribed in regulation and the user applies for a meter with such large flow rate, then the user shall present relevant certificates to prove the necessarily of such large flow rate (for example, the invoice and operation manual of gas appliance). A meter for 6 M3/h artificial coal gas or 4 M3/h natural gas shall be examined and approved by the director of regional office or his (or her) authorized field principal, who is in charge of collective acceptation at site, and a meter for over 6 M3/h artificial coal gas or over 4 M3/h natural gas shall only be examined and approved by the director office of business office.
4.4.The user shall pay the difference between the cost of gas meter with larger flow rate mentioned previously and its accessories and the fee of city investment (RMB 248 yuan). If the kind of gas is changed in this region, the Company shall change the gas meter into another proper meter in accordance with the heat value and pressure of gas changed, but the cost balance shall not be returned to the user.
4.5.If the existing residential user applies for installing an additional gas meter owing to the necessity of his (or her) life, or a new user applies for installing several gas meters （both needs additional branch connections for meters）, the user shall file a written application, which is examined and approved by the director of regional office before being accepted.
5.Installation
5.1.The design, construction, installation, check and acceptation of indoor pipeline, measurement meter and supporting equipment of gas shall be conducted in accordance with GB50028-93 “Design specification of town gas”, DBJ08-10-92 “ Technical specification of pipeline engineering for town coal gas”, DBJ08-65-97 “Technical specification of pipeline engineering for town natural gas” and SZ-22-2002 “Technical specification of copper pipeline engineering for residential gas”.
5.2 5.4 After accepting user’s application or during field survey and evaluation at user’s premise, if it is found that the implementation of installation may be seriously affected or even be suspended since dispute arises between the user and his (her) neighbor owing to the position of gas meter or appliances or the layout of gas pipeline, the Company shall inform the user to get through the formalities of cancelling application and refund (if field survey has been done, a proper amount of loss compensation shall be charged by the Company), or on the other hand, if the said dispute between the applicant and his (her) neighbor has been settled through negotiation (however, a writing agreement or mediation document issued by relevant authorities is required),the user shall be required to apply for restoring installation and making field survey again.
5.3 In case the said dispute is not settled in three months from the date when field survey and evaluation is suspended, the Company shall notice the user that his (or her) application is cancelled and he (or she) is asked to get through the formalities of refund. Meanwhile the Company shall charge a proper amount of loss compensation.
5.4 If the installation is seriously affected or suspended during installation and construction since dispute arises between user and his (her) neighbor owing to the position of gas meter or appliances or the layout of gas pipeline, the Company shall inform the user to get through the formalities of cancelling application and refund (meanwhile a proper amount of loss compensation shall be charged by the Company), or on the other hand, if the said dispute between the user and his (her) neighbor has been settled through negotiation (however, a writing agreement or mediation document issued by relevant authorities is required), the user may apply for restoring installation.
5.5 In case the said dispute is not settled in six months from the date when installation is suspended, the Company shall notice the user to get through the formalities of cancelling application and refund. Meanwhile the Company shall charge a proper amount of loss compensation.
5.6 Foreign matter shall not be stacked around the position for installing gas meter. If the user asks for installing a gas meter in a cabinet, the dimensions of the cabinet for installing a gas meter of 4 M3/h or 2.5 M3/h shall be 650 (L) x 500 (W) x 600 (H) mm; and the dimensions of the cabinet for installing a gas meter of 6 M3/h shall be 800 (L) x 500 (W) x 750 (H) mm.
5.7 When a gas meter of over 6 M3/h flow rate is installed, the cabinet for installing such meter shall have enough dimensions to meet the requirements of meter reading, installation, maintenance and safety.
5.8 If there is foreign matter stacked around gas meter and the requirements of meter reading, installation, maintenance and safety are not met therefore, or the user has other demand that does not meet the safety specification, the user shall clean up the actual circumstance to meet the Company’s requirements, or the user shall get through the formalities of cancelling application and refund, and then the Company shall charge a proper amount of loss compensation.
6.Cancelling installation work
6.1 User who wants to cancel installation work shall go to the counter of regional office for getting through relevant formalities. The staff member of office shall check the status of the user, recover the invoice which has been paid by the user, correctly complete the list of refund in accordance with the amount of the invoice and the items of the form and return the invoice and the list of refund to the user after the user has singed on the list. Then the user shall hand the invoice and the list of refund to the cashier of the counter. Then after the cashier carefully checks up and confirms that the amount of invoice and the amount filled on the list of refund are the same and the list has been completed correctly without any mistake, the cashier shall refund the user with the amount filled on the list.
6.2 If it is required to return a “Contact coupon for former user” to the user, a new “Contact Coupon” shall be issued for the user and the original “Contact coupon” shall be attached on the Company’s retained copy of new coupon for record.
6.3 If the original “Contact coupon for former user” has been handed over to the planning and financial department of business office, this case shall be described in the remark column of unit retained copy of new coupon, and the head of team shall sign for confirmation.
6.4.Double diagonal lines shall be drawn with a red pen on the face of working card, of which the refund has been made. Then under these lines “Work cancelled” shall be written and the date of cancellation and the name of staff member who has handled this cancelled work shall be recorded too. Enter the information of cancelled work into computer and hand over the cancelled working card to the head of team for record.
7.Management and maintenance after completion
7.1 After the installation work is finished for a new residential user, the maintenance and renewal of gas measuring meter, pipeline at the outlet of meter and their supporting facilities shall be undertaken by the Company (However if the damage of these facilities is caused by some human factor, the party that is to be held responsible for the damage shall be asked by the Company for compensation.) The Company shall have the right to connect another gas appliance to the pipeline before meter, if this connection does not influence normal gas supply.
7.2.The maintenance and renewal of pipeline after the outlet of meter and supporting facilities shall be undertaken by the user
8.Operational process for accepting collective application made by a group of new residential users
8.1 Application of user: the staff member shall arrive at the site and at the time, both of which have been agreed in advance between the regional office and the development company or property management company of residential zone, to accept collective application made by a group of users. The users are required to complete an “Application form of gas work” and then the staff member shall distributes “Guideline for safety of gas user” among these users.
8.2.Examine application
8.3.The staff member shall refer to gas supply plan for the type and flow rate of gas meter to be installed and examine relevant certificates provided by these users. If a user applies for several gas meter for one household and his (or her) application is handled by a regional office with jurisdiction，the application shall be examined and approved by the field principal who is authorized by the director of regional office; if the said application is handled by other regional offices, only the installation involved one gas meter is allowed to be examined and approved. (In this case, the user shall go the counter of competent regional office with jurisdiction to make a writing application for the installation of additional gas meter.)
8.4.The staff member shall ask the users the status of their gas appliances (the staff member shall define whether the flow rate of appliances is larger than that prescribed rate in gas supply plan; if it is the case, the staff member shall inform the user). If the user applies for a meter of which the flow rate exceeds the prescribed rate in gas supply plan and his (or her) application is handled by a regional office with jurisdiction, the relevant certificates provided by the user shall be examined and evaluated by field principal at site who is authorized by the director of regional office; if the application is handled by a regional offices without jurisdiction for the user’s residence, the user shall make application in a competent regional office with jurisdiction.
8.5.Inform user after examination
8.5.1If there is not a gas supply plan at the application region, directly inform the user that his (or her) application cannot been accepted.
8.5.2If the certificates provided by user do not meet relevant requirements, directly inform user that his (or her) application is not accepted, and what detailed requirements of certificates shall be met for making an installation application by a new gas user.
8.5.3If relevant requirements are met, directly inform user that his (or her) application has been accepted.
8.6.Handle installation
8.6.1.Collect the fee of gas facilities or “Contact coupon for former user”.
8.6.1.1.Issue the invoice of gas facilities fee in accordance with user’s name and address and collect the fee of gas facilities .
8.6.1.2.Check the household name on “Contact coupon” and the name of applicant; if both names are the same, accept the “Contact coupon”. If these two names are different, the user shall be required to pay the fee of gas facilities, or rename the “Contact coupon for former user” at the service counter of a regional office with jurisdiction by providing relevant certificates in accordance with the provisions of management regulation of “Contact coupon for former user”. (In this case the collective application for new installation work handled by a regional office with jurisdiction may be handled at site.)
8.6.2Filling working card
8.6.2.1.Staff member shall correctly fill the name, address and telephone number of user and the invoice number of gas facilities fee or the number of contact coupon, application date, appointed installation date, the flow rate of gas meter and the record of distributing “Guideline for safety of gas user” in the blanks of working card correspondingly.
8.6.2.2.The staff member shall make agreement with the user about the date and time of installation (survey and evaluation) at user’s premise (the date shall be within the installation period for this residential zone), and meanwhile shall record the agreed time in the working card.
8.7.Conduct installation (survey and evaluation)
8.7.1.Staff member shall send worker as appointed, and shall transfer the working card, which has been filled with appointed installation (survey and evaluation) time, to the worker.
8.7.2.The worker for installation (survey and evaluation) shall arrive at user’s premise as appointed. If installation can be carried out, issue the invoice of work quantities and materials cost, and charge the fee of work quantities and materials in accordance with practical situation at site (the items and rates of charge shall be present to the user in advance); the fee and the series number of meter shall be filled in the relevant blanks of working card. When the fee has been received, carry out installation works in accordance with relevant technical specifications; when the installation work is finished, safety inspection shall be conducted for the pipeline and appliances of gas (which shall be confirmed by the user’s signature). Moreover，the safety education activity of gas usage shall be conducted for user.
8.7.3.If installation cannot be carried out within the appointed period of installation for the residential zone, the user shall be informed to go to the regional office for cancelling application. The working card shall be logged out (making proper records on this card and ask the user to sign for confirmation); the “Contact coupon for former user” or the fee of gas facilities shall be returned to the user. (Meanwhile the invoice of gas facilities fee shall be cancelled too.)
8.7.4.If the user’s requirement does not conform to the safety specification, installation must be carried out in accordance with relevant regulations.
8.8.Interior operational process
8.8.1.Upon finishing installation, installation worker shall hand in collected money, retained copies of invoice and working card to cashier at site just in the same workday; the cashier shall check up the collected money, retained copies of invoice and working card, and then stamp a “Paid” seal on the working card before returning this card back to the installation worker.
8.8.2.Installation worker shall hand over the working card to staff member or field principal just in the same workday for destroy after check and verification. The staff member or field principal shall check the consistency between recovered card and issued card at spot and confirm all receipts including working card meet relevant requirements. (The cancelled working card shall be brought by the staff member or field principal back and shall be handed to the head of team or the principal of work for destroy after examination and verification.)
8.8.3.Upon completing collective installation conducted by a regional office with jurisdiction, the staff member of regional office shall enter the content of working cards into computer in the following three workdays, and then fill the series numbers of working cards that are produced by computer on the working cards. Then hand over the working cards, “Contact coupon for former user”, application forms for gas work, certificates for renaming the household of contact coupon and the certificates for installing gas meter with a flow rate exceeded the prescribed rate in gas supply plan to the head of team. The head of team shall arrange the working cards as per the sequence of their series numbers timely and then classify the “Contact coupon for former user” as per their issuer units, which shall be summarized in a list to be delivered to the planning and financial department of business office every month; the application forms for gas work, certificates for renaming the household of contact coupon and the certificates for installing gas meter for a flow rate exceeded the prescribed rate in gas supply plan shall be kept up properly.
8.8.4.Upon completing collective installation conducted by another unit, the principal of this unit shall handover working card, “Contact coupon for former user” and application form for gas work to the regional office with jurisdiction within the following five workdays, and make the records of receipt and signature properly. The head of working team of the regional office with jurisdiction shall assign staff member to enter the content of working card into computer in three workdays, and shall arrange the working cards as per the sequence of their series numbers timely and then classify the “Contact coupon for former user” as per their issuer units, which shall be summarized in a list to be delivered to the planning and financial department of business office every month; the application forms for gas work and others shall be kept up properly.
8.8.5.On the 26th day of every month the head of working team shall print the meter reading cards and summary lists for the working cards that were entered into computer from the 26th day of the last month to the 25th day of this month (which may be delayed correspondingly if there is any public holiday). Transfer the printed meter reading cards and summers lists together to the team of meter reading in the same day (sign on receipt properly)
8.8.6.Before the 28th day of every month the head of working team shall compile a statement for all working cards that were entered into computer from the 26th day of last month to the 25th day of this month (It may be delayed correspondingly if there is any public holiday), and then hand the statement to the safety and service division of business office. Before the 5th day of the next month the safety and service division of business office shall summarize all statements handed in. (It may be delayed correspondingly if there is any public holiday)
8.8.7.After receiving the meter reading cards transferred from the working team, the team of meter reading shall arrange first meter reading at user’s premise in two month.
9.Operational process for handling new installation application at the counter for residential user.
9.1.Making application: the user shall file an “application form for gas work” and then the staff member shall give the user a copy of “Guideline for safety of gas user”.
9.2.业务评审Examining application
9.2.1.The staff member shall refer to gas supply plan in respect to the type and flow rate of gas meter to be installed and examine relevant certificates provided by these users. If a user applies for several gas meters for one household name （branch connection is needed for meter）,this application shall be examined in accordance with relevant regulations.
9.2.2.The staff member shall ask the user the status of his (or her) gas appliances (the staff member shall define whether the flow rate of gas meter is larger than that prescribed rate in gas supply plan; if it is the case, the staff member shall inform the user). If the user applies for a meter of which the flow rate exceeds the prescribed rate in gas supply plan, relevant certificates provided by the user shall be examined and evaluated in accordance with relevant requirements.
9.2.3.Inform user the results of examination
9.2.3.1.If there is not a gas supply plan in the application region, directly inform the user that his (or her) application is not accepted.
9.2.3.2.If the certificates provided by user do not meet relevant requirements, directly inform user that his (or her) application is not accepted and what detailed requirements of certificates shall be met for the installation application of new gas user.
9.2.3.3.If relevant requirements are met, directly inform user that his (or her) application has been accepted.
9.3.Accept application
9.3.1.Collect the fee of gas facilities or “Contact coupon for former user”.
9.3.1.1.Issue the invoice of gas facilities fee in accordance with user’s name and address. After user has paid the fee at cashier counter, check up the “Paid” stamp of cashier.
9.3.1.2.Check the household name on “Contact coupon for former user” and the name of applicant; if two names are the same, accept the “Contact coupon for former user”. If two names are different, the user shall be required to pay the fee of gas facilities, or rename the “Contact coupon for former user” by providing relevant certificates in accordance with the provisions of management regulation of “Contact coupon for former user”.
9.3.2.Collect advance payment for installation
9.3.2.1.If the types of gas facilities to be installed in the residence of a new user are that prescribed types in gas supply plan and the new user did not ask for moving the position of gas meter or appliance in his (or her) application, an invoice of “Advance payment for installation” shall be issued, and after the user has paid the fee at cashier counter, check up the “Paid” stamp of cashier.
9.3.2.2.If the types of gas facilities to be installed are not that prescribed in gas supply plan in the residence of a new user, or the types of gas facilities to be installed are that prescribed in gas supply plan but the new user asked for moving the position of gas meter or appliance in his (or her) application, worker shall be sent to conduct survey and evaluation at the user’s site, and then issue the invoice of “Advance payment for installation” in accordance with the results of survey and evaluation at site.
9.3.3.Complete working card and enter information into computer
9.3.3.1.Staff member shall correctly fill the name, address and telephone number of user and the invoice number of fee of gas facilities or the number of contact coupon, application date, appointed installation date, the flow rate of gas meter and the record of distributing “Guideline for safety of gas user” in the blanks of working card correspondingly, and then enter these contents into computer and fill the series number of working card that is produced by the computer in the working card.
9.3.3.2.Agree on the date and time of installation (survey and evaluation) at user’s premise with user, and meanwhile record the agreed time in the working card and enter into computer.
9.4.Conduct installation (survey and evaluation)
9.4.1.Staff member shall hand over the working card, of which the date of installation (survey and evaluation) has been agreed, to maintenance team on the previous workday prior the agreed date. In the morning of the agreed date, the head of maintenance team shall assign and send workers for installation (survey and evaluation).
9.4.2.The workers for installation (survey and evaluation) shall arrive at user’s premise as appointed. If installation can be carried out, fill the amount of installation fee and series number of gas meter in relevant blanks of working card, then ask the user sign for confirmation. Then carry out installation works in accordance with relevant technical specifications. When the installation work is finished, safety inspection shall be conducted for the pipeline and appliances of gas (which shall be confirmed by the user’s signature). Moreover, the safety education activity of gas usage shall be conducted for user.
9.4.3.Conduct survey and evaluation at site, or only conduct survey and evaluation but installation is impossible. (This case shall be confirmed with the user’s signature.)
9.4.3.1.If the user has not paid the “Advance payment for installation”, the worker shall fill the results of survey and evaluation in the working card (After returning office, the worker shall make cost budget and then fill the budget of cost and materials in (or attach to) working card, then hand over the working card to the head of maintenance team in two workdays, and then the card shall be transferred to working team). Meanwhile the worker shall inform the user a payment date at regional office. (When the user makes the payment, staff member shall inform the user the work contents that the payment is used for and enter the amount of payment into computer). After the user has paid, the worker shall conduct installation works in the date agreed or required by user. (The staff member must record the agreed date in working card and enter it in computer right away)
9.4.3.2.If the user has paid the “advance payment for installation”, the worker shall fill the contents of survey and evaluation works (After returning office, the worker shall make cost budget and then fill the budget of cost and materials in (or attach to) working card, then hand over the working card to the head of maintenance team in two workdays, and then the card shall be transferred to working team). Meanwhile the worker shall call the user to inform the amount of cost budget. (If a balance shall be paid by the user, shall ask the user to do so at regional office. When the user makes the payment, staff member shall inform the user the work contents that the payment is used for and enter the amount of payment into computer). If there is not any balance the user has to pay, the workers shall conduct installation works in the date agreed or required by user. If a balance has to be paid by the user and the user has paid yet, the worker shall also conduct installation works in the date agreed or required by user. (the staff member must record the agreed date in working card and enter it in computer right away)
9.4.4.If installation is impossible at site and survey and evaluation cannot be conducted either, both parties (user and worker) shall record mutual contact manner and the worker shall make records on working card (which shall be confirmed with user’s signature). In one workday after returning office, the worker shall hand over the working card to the head of maintenance team, and then the card shall be transferred to the working team in the same workday. The working team shall enter the relevant records into computer and contact the user timely to appoint another date for survey and evaluation. (When the date for survey and evaluation is appointed, record this date on working card and enter it in computer right away.)
9.4.5.When the worker goes to the user’s residence for installation and evaluation but the door of user’s residence is locked, the worker shall put a notice on the door, make record on working card and report this case to the working team (the staff member shall enter the locked door case into computer). After returning office, the worker shall hand over the working card to the head of maintenance team, and then the card is transferred to the working team in the same workday. The working team shall appoint another date with the user (When another date has been appointed, record the date on working card and enter it in computer right away).
9.4.6.When the worker goes to the user’s residence for installation, survey and evaluation but the user asks for changing the working date, the worker shall make record on working card accordingly (which shall be confirmed with the user’s signature). After returning office, the worker shall hand over the working card to the head of maintenance team, and then the card is transferred to the working team in the same workday. (The staff member shall enter the user’s request about changing working date into computer). The user is required to go to the working team in the next workday for appointing another working date. (When another working date has been appointed, record it on working card and enter it in computer right away).
9.4.7.If the worker cannot arrive at user’s premise at appointed time for installation or survey and evaluation, the worker shall contact the user directly prior to the appointed time (or ask the working team to contact the user), inform the user the possible time to arrive and ask the understandings of the user.
9.4.8.If the user’s requirement does not conform to the safety specification or there is dispute between the user and his (or her ) neighbor in installation or survey and evaluation, the workers must carry out their work in accordance with relevant regulations and make records in working card accordingly (which shall be confirmed with the user’s signature). After returning office the worker shall hand over the working card to the head of maintenance team, and then the card is transferred to the working team in the same workday. Then the working team shall enter the relevant records into computer in this workday.
9.5.If the user asks for cancelling this work during installation or survey and evaluation as the user’s requirement does not conform to the safety specification or there is dispute between the user and his (or her ) neighbor, the worker shall inform the user to bring the invoice of paid work and his (or her ) ID card and go to the regional office with jurisdiction for getting through formalities for cancelling installation; Meanwhile the worker shall make records accordingly on the working card (with the user’s signature for confirmation). The worker shall hand over the working card to the head of maintenance team, and then the card is transferred to the working team in the same workday. Then the working team shall enter the relevant records into computer in the same workday. (The user’s application for cancelling shall be handled in accordance with the relevant regulations).
9.6.Interior operational process
9.6.1.安Installation worker shall hand over the working card to the head of maintenance team in the same workday, and the then card is transferred to working team for check and verification. The working team shall check the consistency between recovered card and issued card and the records in the working card that shall meet the requirements. Then in the following three workdays the records in the working card made during installation shall be entered into computer.
9.6.2.The working card of which the installation (survey and evaluation) work has not been finished shall be handled in accordance with the same regulations and operational processes as above, and then its records shall be entered into computer in the same workday.
9.6.3.The staff member shall hand over the working card (which has been entered into computer and returned by the maintenance team), “Contact coupon for former user”, application form for gas work, certificates for renaming the household of contact coupon and the certificates for installing gas meter for a flow rate exceeded the prescribed rate in gas supply plan to the head of working team. The head of working team shall arrange the working cards of finished work timely as per the sequence of their series numbers, and then classify the “Contact coupon for former user” as per their issuer units, which shall be summarized in a list to be delivered to the planning and financial department of business office every month; the application forms for gas work, certificates for renaming the household of contact coupon and the certificates for installing gas meter for a flow rate exceeded the prescribed rate in gas supply plan shall be kept up properly. The working card of unfinished work shall be handled separately in accordance with relevant regulations.
9.6.4.On the 26th day of every month the head of working team shall print the meter reading cards and summary lists for the working cards of finished work that were entered into computer from the 26th day of the last month to the 25th day of this month (which may be delayed correspondingly if there is any public holiday). Then the head shall transfer the printed meter reading cards and summers lists together to the team of meter reading in the same workday (sign on receipt properly)
9.6.5.Before the 28th day of every month, the head of working team shall compile a statement for all working cards that were entered into computer from the 26th day of last month to the 25th day of this month (It may be delayed correspondingly if there is any public holiday), and then hand the statement to the safety and service division of business office. Before the 5th day of the next month, the safety and service division of regional office shall summarize all statements handed in. (It may be delayed correspondingly if there is any public holiday)
9.6.6.After receiving the meter reading cards transferred from the working team, the team of meter reading shall arrange the first meter reading at user’s premise in two month.
10.Operational process for handling a new resident’s application at a place where the regional office has not jurisdiction.
10.1.Making application: the user shall file an “application form for gas work” and then the staff member shall give the user a copy of “Guideline for safety of gas user”.
10.2.Examining application
10.2.1.The staff member shall refer to gas supply plan for the type and flow rate of gas meter to be installed and examine relevant certificates provided by these users. If a user applies for several gas meter for one household （branch connection is needed for meters）,the user shall submit a writing application report to the counter of regional office with jurisdiction.
10.2.2.The staff member shall ask the user the status of his (or her) gas appliances (the staff member shall define whether the flow rate of gas meter is larger than that prescribed rate in gas supply plan; if it is the case, the staff member shall inform the user). If the user applies for a meter of which the flow rate exceeds the prescribed rate in gas supply plan, the user shall submit a writing application report to the counter of regional office with jurisdiction.
10.2.3.Informing user the results of examination
10.2.3.1.If there is not a gas supply plan in the application region, directly inform the user that his (or her) application cannot not be accepted.
10.2.3.2.If the certificates provided by user do not meet relevant requirements, directly inform user that his (or her) application is not accepted and what detailed requirements of certificates shall be met for the installation application of new gas user.
10.2.3.3.If relevant requirements are met, directly inform user that his (or her) application has been accepted.
10.3. Handle installation
10.3.1.Collect the fee of gas facilities or “Contact coupon for former user”.
10.3.1.1.Issue the invoice of gas facilities fee in accordance with user’s name and address and ask the user to pay the fee at cashier counter, and then check up the “Paid” stamp of cashier
10.3.1.2.Check the household name on “Contact coupon for former user” and the name of applicant; if two names are the same, accept “Contact coupon for former user”. If two names are different, ask the user to pay the fee of gas facilities, or rename the “Contact coupon for former user” at the service counter of competent regional office by providing relevant certificates in accordance with the provisions of management regulation of “Contact coupon for former user”.
10.3.2.Collect advance payment for installation
10.3.2.1.If the types of gas facilities to be installed are that prescribed type in gas supply plan in the residence of a new user and the new user did not ask for moving the position of gas meter or appliance in his (or her) application, an invoice of “Advance payment for installation” shall be issued, and after the user has paid the fee at cashier counter, the “Paid” stamp of cashier shall be checked.
10.3.2.2.If the types of gas facilities to be installed are not that prescribed type in gas supply plan in the residence of a new user, or the types of gas facilities to be installed are that prescribed type in gas supply plan but the new user asked for moving the position of gas meter or appliance in his (or her) application, the user shall be asked to make application at a regional office with jurisdiction, and the fee of installation shall be collected by this regional office in accordance with the results of survey and evaluation.
10.3.3.Communication between regional offices
10.3.3.1.The staff member who is handling this application shall transfer the following information to the regional office with jurisdiction : user’s name, address and telephone number, series number of invoice of gas facilities fee or “Contact coupon for former user”, series number of invoice of advance payment for installation, application date, flow rate of gas meter, installation date agreed by the user and the record for distributing “Guideline for safety of gas user”. The staff member of the regional office with jurisdiction shall feedback the date and time of installation (survey and evaluation) in 5 minutes after receiving the above information (based on promised working period or the user’s requirement) to the regional office handling the application, and shall complete working card and enter all foresaid information into computer right away; then fill the series number of work produced by the computer into a proper blank in working card.
10.3.3.2.Upon receiving the date and time of installation from the regional office with jurisdiction, the staff member who is handling this application shall inform the user right away; if the date and time cannot be accepted by the user, the staff member shall contact the regional office with jurisdiction to find a date and time that are agreed by the user.
10.4.安装施工Conduct installation
10.4.1.Staff member shall hand over the working card, in which the date of installation (survey and evaluation) has been appointed, to maintenance team on the previous workday prior the appointed date. In the morning of the appointed date, the head of maintenance team shall assign and send workers for installation (survey and evaluation).
10.4.2.The workers for installation shall arrive at user’s premise as appointed. If installation can be carried out, the workers shall fill the amount of installation fee and series number of gas meter in relevant blanks of working card, and ask the user sign for confirmation. Then the workers carry out installation works in accordance with relevant technical specifications. When the installation work is finished, the worker shall conduct safety inspection for the pipeline and appliances of gas (which shall be confirmed by the user’s signature). Moreover, the worker shall conduct the safety education activity of gas usage for user.
10.4.3.In case installation is impossible at site but survey and evaluation is possible (this case shall be confirmed with user’s signature), the workers shall fill the results of survey and evaluation in the working card. (After returning office, the worker shall make cost budget and then fill the budget of cost and materials in (or attach to) working card, then hand over the working card to the head of maintenance team in two workdays, and then the card is transferred to working team later. Meanwhile the worker shall inform the user the cost budget via telephone. (If there is a balance that has to be paid by the user, the user has to make the payment at regional office and staff member shall inform the user the work contents that the payment is used for and enter the amount of payment into computer). If there is not any balance that the user has to pay, the workers shall conduct installation works in the date agreed or required by user. After the balance has been paid by the user, also the workers shall conduct installation works in the date agreed or required by user. (The staff member must record the agreed date in working card and enter it in computer)
10.4.4.If installation is impossible and survey and evaluation cannot be conducted at site either, both parties (user and worker) shall record mutual contact manner and the worker shall make case record on working card (this case shall be confirmed with user’s signature). In one workday after returning office, the worker shall hand over the working card to the head of maintenance team, and then the working card is transferred to the working team in the same workday. The working team shall enter the relevant records into computer and contact the user timely to appoint the date for survey and evaluation again. (When the date is agreed on, record this date on working card and enter it in computer.)
10.4.5.When the worker goes to the user’s residence for installation, survey and evaluation but the door of user’s residence is locked, the worker shall put a notice on the door, make case record on working card and report this case to the working team (the staff member shall enter the locked door case into computer). After returning office, the worker shall hand over the working card to the head of maintenance team, and then the working card is transferred to the working team in the same workday. The working team shall appoint another date with the user (When another date has been appointed, record it on working card and enter it in computer).
10.4.6.When the worker goes to the user’s residence for installation, survey and evaluation and the user asks for changing the working date, the worker shall make record on working card accordingly (which shall be confirmed with the user’s signature). After returning office, the worker shall hand over the working card to the head of maintenance team, and then the working card is transferred to the working team in the same workday. (The staff member shall enter the user’s request about changing working date into computer). The user is required to contact the working team in the next workday for appointing another working date. (When another working date has been appointed, record it on working card and enter it in computer).
10.4.7.If the worker cannot arrive at user’s premise at appointed time for installation or survey and evaluation, the worker shall contact the user directly prior to the appointed time (or ask the working team to contact the user), and inform the user a possible time to arrive and ask the understandings of the user.
10.4.8.If the user’s requirement does not conform to safety specification or there is dispute between the user and his (or her ) neighbor during installation or survey and evaluation, the workers shall carry out their work in accordance with relevant regulations, and shall make records properly in working card (this case shall be confirmed with the user’s signature). After returning office, the worker shall hand over the working card to the head of maintenance team, and the card is transferred to the working team in the same workday. Then the working team shall enter the relevant records into computer right away.
10.4.9.If the user asks for cancelling the work during installation or survey and evaluation as the user’s requirement does not conform to the safety specification or there is dispute between the user and his (or her ) neighbor, the worker shall inform the user to bring the invoice of paid work and his (or her ) ID card to go to the regional office with jurisdiction for getting through relevant formalities for cancelling installation; and the worker shall make records on the working card (with the user’s signature for confirmation). The worker shall hand over the working card to the head of maintenance team, and then the card is transferred to the working team in the same workday. Then the working team shall enter the relevant records into computer in the same workday. (The user’s application for cancelling work shall be handled in accordance with the relevant regulations).
10.5.Interior operational process
10.5.1.Installation worker shall hand back the working card to the head of maintenance team in the workday, and then the card is transferred to working team for check and verification. The working team shall check the consistency between recovered card and issued card and the records in the working card that shall meet requirements. Then in the following three workdays the records in the working card made during installation shall be entered into computer.
10.5.2.The working card of unfinished installation (survey and evaluation) work shall be handled in accordance with relevant regulations and processes as above, and the records on card shall be entered into computer in the same workday.
10.5.3.The staff member shall hand over the working card. which has been returned by the maintenance team and has been entered into computer, to the head of working team. The head of working team shall arrange the working cards of finished work timely as per the sequence of their series numbers. The working card of unfinished work shall be handled separately in accordance with relevant regulations.
10.5.4.On the 26th day of every month the head of working team shall print the meter reading cards and summary lists for the working cards of finished work that were entered into computer from the 26th day of the last month to the 25th day of this month (which may be delayed correspondingly if there is any public holiday). Transfer the printed meter reading cards and summers lists together to the team of meter reading in the same day (sign on receipt properly)
10.5.5.Before the 28th day of every month the head of working team shall compile a statement for all working cards that were entered into computer from the 26th day of last month to the 25th day of this month (It may be delayed correspondingly if there is any public holiday), and then hand in the statement to the safety and service division of business office. Before the 5th day of the next month the safety and service division of business office shall summarize all statements handed in. (It may be delayed correspondingly if there is any public holiday.)
10.5.6.After receiving the meter reading cards transferred from the working team, the team of meter reading shall arrange the first meter reading at user’s premise in two month.
10.5.7.Staff member, who has handled the applications for a place where this regional office has not jurisdiction, shall hand over the “Contact coupon for former user”, application form for gas work and the certificates for renaming the household of contact from of these applications to the head of working team in the same workday. The head of working team shall arrange the working cards of application for a place where this regional office has not jurisdiction timely as per the sequence of their series numbers, and work out a summary list that shall be submitted to the planning and financial department of business office every month; the application forms for gas work, and certificates for renaming the household of contact coupon and others of these applications shall be kept up properly.
|
