Work scope and process for entrusted work

1.Acceptation scope of entrusted work
The moving, adding, refitting, changing and enlarging work of gas facilities asked by residential user in a region where the Shanghai Dazhong Gas Company Limited has jurisdiction.

2.Making application

1.1.User shall bring the latest gas bill, his (or her) ID card (the name of ID card must be the same as that on the bill) and a writing application report (which is received by staff member for examination and record).

1.2.If someone is trusted by the user for application, the consignee shall present his (or her )ID card and the user’s ID card as well as a writing certificate of consignment that is received by staff member for examination and record.

1.3.The user shall correctly complete the “Application form of gas work” and shall sign for confirmation. If someone is trusted by the user for application, the consignee shall add his (or her) ID card number and signature.

1.4.For application, the user has to pay off all issued gas bills.

2.Provision of work

2.1.The requirements of user’s application and design and construction shall conform to GB50028-93 “Design specification of town gas”, DBJ08-10-92 “Technical specification of pipeline engineering for town coal gas”, DBJ08-65-97 “Technical specification of pipeline engineering for town natural gas” and SZ-22-2002 “Technical specification of copper pipeline engineering for residential gas”. In case the user’s requirements do not conform to these regulations, the user shall be asked to change his (her) requirements or cancel his (her) application (if the survey and evaluation works have been done at the user’s premise, the handling charge paid by the user will not be refunded).

2.2.The Company shall collect relevant fees in accordance with the items and rates of “Summary of prices of gas and service in Shanghai” and the price list of general-purpose pipeline.

2.3.If it is found that installation may be seriously affected or suspended during handling application or conducting survey and evaluation works at user’s premise since dispute arises between user and his (her) neighbor owing to the position of gas meter or appliances or the layout of gas pipeline, the Company shall informed the user to provide a writing agreement with neighbor or a mediation document issued by relevant authorities before making application or arranging work again. If the dispute cannot be settled in three months from the date of work suspension, the Company shall inform the user that his (or her) application has been cancelled (but the handling charge paid by the user will not be refunded)

2.4.If work is seriously affected or suspended during installation since dispute arises between user and his (her) neighbor owing to the position of gas meter or appliances or the layout of gas pipeline, the Company shall inform the user that he (or she) may get through the formalities of refund, or on the other hand, if the said dispute between the user and his (her) neighbor is settled through negotiation, the user may ask for restoring work. The Company shall charge the user a proper amount of compensation for loss caused by work suspension. If the dispute cannot be settled in six months from the date of work suspension, the Company shall inform the user to get through the formalities of refund (but the handling charge will not be refunded).

2.5.If the user asks for moving or adding the pipeline or appliances of gas in a common kitchen or any place for common use in his (or) her residence, the user shall submit a writing certificate to express the consent of other parties who share this common kitchen or place or the consent of property administrative department.
2.6.用户移、添的燃气管道和设备需安装或敷设在他人的建（构）筑物上时必须经他人书面同意。
If the moved or added pipeline or appliance of gas required by the user has to be fixed or laid on the structure of other party, the user must have had the writing consent of other party.

2.7.The moved or added pipeline or appliance of gas required by the user must be used only for the user himself (or herself). The gas meter installed in a residence with kitchen is not allowed to be moved out the kitchen. The regional office specified for handling residential application cannot accept any application made by non-residential user for moving, adding, changing and refitting the pipeline or appliances of gas.

2.8.The moved or added pipeline or appliance of gas required by the user shall not be passed through or installed in a structure (or its wall) that violates relevant laws or regulations, neither be installed in a room in which gas facilities are not allowed.

2.9.The gas pipeline and accessories needed in entrusted work shall be supplied by the Company.

2.10.If in the entrusted work the user asks for installing a gas meter with larger flow rate, the user shall present the invoice of gas appliance to be installed that needs a larger flow rate, or the existing gas appliance has been measured at site to prove that this appliance needs a larger flow rate. Staff member shall fill an application form for special gas work when handling this application of user. A meter for 6 M3/h of artificial coal gas or 4 M3/h of natural gas shall be examined and approved by the director of regional office, and a meter for over 6 M3/h of artificial coal gas or over 4 M3/h of natural gas shall only be examined and approved by the director office of business office.

3.Handling application

3.1.Making application: User shall bring application report and relevant certificates to regional office with jurisdiction. Staff member shall ask the user to complete an “Application form for gas work”.

3.2.Examining work: the staff member of regional office shall examine the information of user on computer to make sure that the user has not any unpaid gas bill. In addition, the staff member shall ask practical situation concerned at site and check the certificates presented by the user for proper conditions required by application, regulations and safety specifications.

3.3.Inform the user after examination: If the application or certificates do not meet relevant requirements, the staff member of regional office shall inform the user what are the necessary requirements for an applicant, or how to cancel an unqualified application. If relevant requirements are met, the staff member shall inform the user his (or her) application has been accepted. The relevant certificates shall be kept as required.

3.4.Collect handling charge of business and the fees of all bills in accordance with relevant regulations.

3.4.1.Based on information shown on computer, staff member shall check whether the user has paid all issued bills. (If the user has any arrear, the staff member shall issue a bill accordingly and ask the user to pay the amount of arrear at cashier counter.) Moreover, the staff member shall fill a working card. If this is a work with a definite type and is charged for a definite fee, the staff member shall issue a bill and give it to the user with the working card together. Then the user shall be asked to pay the fee at cashier counter.

3.4.2.The cashier of regional office shall collect the user’s payment in accordance with the invoice and bills issued by the staff member; after having received the fee of handling business from the user, the cashier shall stamp “Paid” seal on all invoices, working card and bills.

3.4.3.When the user have paid off fees, the staff member of regional office shall check up all “Paid” seals on the invoices, working card and bills.

3.5.The staff member shall enter all information of the work into computer, and fill the series number of the work produced by the computer into the working card.

3.6.The staff member shall make agreement with the user on the date and time for survey and evaluation (construction) works at the user’s premise (which shall be within the promised period or may be required by the user). Then the staff member shall fill the agreed date into working card and enter it into computer. Moreover, the staff member shall inform the user all necessary preparations.

4.Survey and evaluation (Construction)

4.1.Staff member shall hand over the working card, on which the date of survey and evaluation(construction）has been appointed, to maintenance team on the previous workday prior the appointed date. In the morning of the appoined date, the head of maintenance team shall assign and send workers for survey and evaluation(construction）.

4.2.As for a work that needs survey and evaluation, the worker for survey and evaluation shall go to the user’s site as appointed and conduct design in accordance with the user’s requirements, relevant regulations and safety specifications. The worker also shall record the content of survey and evaluation works in working card. (After returning office, the worker shall make the budget of cost and then fill the budget of cost and materials in(or attach to) working card, then hand over the working card to the head of maintenance team in two workdays, which shall be transferred to working team). Meanwhile the worker shall inform the user the date of making payment at regional office. (When the user makes the payment, staff member shall inform the user the work contents that the payment is used for and enter the amount of payment into computer). After the user has paid, the worker shall conduct installation works in the date agreed or required by user. (Must record the agreed date in working card and enter it in computer)

4.3.If it is found during survey and evaluation that the user’s requirement does not conform to the safety specification or there is dispute between the user and his (or her ) neighbor, the workers must carry out work in accordance with relevant regulations and make records properly in working card (which shall be confirmed with the user’s signature). After returning office the worker shall hand over the working card to the head of maintenance team, which is transferred to the working team in the same workday. Then the working team shall enter the relevant records into computer in the same workday.

4.4.If a work with definite type has been measured and evaluated, the worker shall go to the user’s premise as agreed and conduct construction. When the work is finished, the workers shall conduct safety inspection for the pipeline and appliances of gas (which shall be confirmed by the user’s signature on working card). Moreover, the workers shall carry out a gas safety education activity for user.

4.5.If the user ask for some change during construction and this change conforms to relevant safety specifications and does not cause any dispute with the user’s neighbor, and moreover, this change may be made by the worker at site, then the worker shall make necessary records on the working card (which shall be confirmed with the user’s signature) before starting the work. If the worker can define the cost of the change, he (or she) may directly collect the fee from the user for this change (The user may get the invoice for the payment at regional office after two weeks from the completion date of the work or through other manner agreed by the user.) If this change conforms to relevant safety specifications and does not cause any dispute with the user’s neighbor, but cannot be made by the worker at site, then the worker shall inform the user that the work can only be done by present way. If the user insists on this change, he (or she) shall contact the working team in the next workday to make appointment for survey and evaluation (construction), which shall be recorded in the working card (with the user’s signature for confirmation).

4.6.If there is any dispute between the user and his (or her) neighbor owning to survey and evaluation works, the works shall be handled in accordance with relevant regulations and proper records shall be made on working card (which shall be confirmed with the user’s signature). If the work with definite type cannot be conducted at site, both parties (user and worker) shall keep mutual contact manner and make records on working card accordingly (which shall be confirmed with user’s signature). After returning office, the worker shall hand over the working card to the head of maintenance team, which is transferred to the working team in the same workday. The working team shall enter the relevant records into computer, and then after the dispute has been settled by the user in accordance with relevant regulations,contact the user for appointing another working date. (When the working date has been appointed, record this date in working card and enter it into computer right away).

4.7.When the worker goes to the user’s residence for construction，measurement or evaluation but the door of user’s residence is locked, the worker shall put a notice on the door, make case record on working card and report this case to the working team (the staff member shall enter the locked door case into computer). After returning office, the worker shall hand over the working card to the head of maintenance team, which is transferred to the working team in the same workday. The working team shall appoint another date with the user (When another date has been appointed, record the date on working card and enter it in computer).

4.8.If the user asks for changing the working date during survey and evaluation or construction, the worker shall make records accordingly (which shall be confirmed with the user’s signature). After returning office, the worker shall hand over the working card to the head of maintenance team right away (the staff member shall enter the records of changing working date into computer). The user shall be required to contact the working team in the next workday for another working date. (When another date has been appointed, record the date on working card and enter it in computer).

4.9.If the worker cannot arrive at user’s premise at appointed time for installation or survey and evaluation, the worker shall directly contact the user prior to the appointed time (or ask the working team to contact the user), inform the user a possible time to arrive and ask the understandings of the user.

5.Cancelling work

5.1.User who wants to cancel work shall go to the counter of regional office with jurisdiction for getting through relevant cancelling formalities. In addition, the user shall pay the fee of handling business.

5.2.Staff member shall check the status of the user, recover the invoice that has been paid by the user, correctly complete the list of refund in accordance with the amount of the invoice and the items of the list and return the invoice and the list of refund to the user after the user has singed on the list. Then the user shall hand in the invoice and the list of refund to the cashier of the counter. After the cashier carefully checks up and confirms that the consistency of amount of invoice and the amount filled on the refund list and the list has been completed correctly without any mistake, the cashier shall refund the user with the amount filled on the list.

5.3.On the face of working card, of which the refund procedure has been finished, double diagonal lines shall be drawn with a red pen. Under these lines, “Work cancelled” shall be written on and the date of cancellation and the name of staff member shall be recorded too. Then enter the information of cancelled work into computer and hand over the cancelled working card to the head of team for record.

6.Interior operational process

6.1.Upon finishing work and returning office, the worker shall hand in working card with additional accounting records to staff member for issuing additional invoice accordingly. In addition, the worker shall also hand in invoice, collected money and working card to the cashier; the cashier shall check up the consistency among these three sheets, and then shall stamp a “Paid” seal on the working card before returning this card with user’s copy of invoice back to the worker. Then the worker shall hand over the invoice to the staff member (and ask the user to fetch the invoice at regional office or deliver the invoice to the user with a way agreed by the user.)

6.2.The installation worker shall hand over the working card to the head of maintenance team, which is transferred to the working team for check and verification. The working team shall check the consistency between recovered card and issued card and confirm all receipts (including working card) meet relevant requirements. All records made on working card during the installation work shall be entered into computer in the three workdays.

6.3.The working card of unfinished installation (survey and evaluation) work shall be handled in accordance with above relevant regulations and processes, and the records on card shall be entered into computer in the same workday.

6.4.The staff member shall hand over the working card which has been returned by the maintenance team, application form for gas work and the certificates for installing a gas meter for flow rate exceeded the prescribed rate in gas supply plan to the head of working team. The head of working team shall arrange the working cards of finished work timely as per the sequence of their series numbers. The application forms for gas work, certificates for renaming the household of contact coupon and the certificates for installing gas meter for a flow rate exceeded the prescribed rate in gas supply plan shall be kept up properly. The working card of unfinished work shall be handled separately in accordance with relevant regulations.

6.5.Before the 28th day of every month the head of working team shall compile a statement for all working cards that were entered into computer from the 26th day of last month to the 25th day of this month (It may be delayed correspondingly if there is any public holiday), and then hand in the statement to the safety and service division of regional office. Before the 5th day of the next month, the safety and service division of regional office shall summarize all statements handed in. (It may be delayed correspondingly if there is any public holiday)